MAAG Group Ensures Uninterrupted Operations with 24/7 Spare Parts Access
The my MAAG web shop is a comprehensive tool for ordering spare parts quickly and securely. Since going live at the beginning of 2022, several hundred customers have begun using the platform to efficiently order spare parts for gear pumps, pelletizing and filtration systems and pulverizes.
The MAAG Group web shop is being continuously updated and offers convenience and functionality. In addition to the optimized quotation function, my MAAG enables faster ordering thanks to an improved quick order process. The order history feature has also been further refined. In the near future, the optimized installed base feature will enable even faster retrieval of documentation, media content and suitable spare parts for the corresponding machines.
One highlight is the proactive e-mail notification of order and delivery status, which increases transparency and planning reliability. The range is constantly being expanded, so that almost 300,000 products are now available online. The stored images help with better identification.
my MAAG is a comprehensive, digital platform that offers customers convenient and efficient interaction. The web store is currently available at shop.maag.com for customers in Europe and the USA, and other regions will be connected gradually.
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